In our constant endeavor to offer excellent services and 100% ensure customer satisfaction, we have introduced a return policy of up to 10 days. You can opt for a refund or exchange within 10 days of product purchase.However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.
The process of returns
- Return shipping charges have to be borne by the customer. Inclusive E Market Services Pvt Ltd does not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging within 10 days of purchase. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item for returns you should prefer using a track able shipping service or purchasing shipping insurance to ensure that your product reaches us safely. Items that are exempted from returns Liquid items and gift cards or health vouchers are exempted from being returned. Products purchased in sale amount cannot be refunded. Products sold under discount, 1+1 offer, or free items cannot be taken back.
So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusions and wrong order placements.
Rules of refund
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Please share your return shipping details once the return is initiated
- There are certain situations where only partial refunds are granted.
Eligibility for Refund
Once your return is received, it will be inspected for the following conditions:-
- Right product
- Unused condition
- Intact seal
- No Damages
Once your product reaches us, we will send a prompt email to notify you that your return has been received. After the inspection of the returned product, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days as per the bank’s policy.
Refund Policy is not applicable for Rental Services, Ticketing Services, Matrimony, Home Care Services and any donation towards crowdfunding services.
I have not received my refund. What shall I do?
Usually, the refund process is seamless and the amount gets credited without any iterations.
However, if you haven’t received a refund even after 10 days of approval, then we advise you to first check with your bank or credit card company as it might be stuck there.
If the bank or credit card company gives a no error report then please contact us at [email protected] immediately.
If the following condition are not met, we reserve the right to refuse your package and /or refund:
Please include this return reference on your return package
All products must be returned in their original package condition, unused & without damage.
Please printout this document and slip it into your package.
The package should be sent to the following address.
How can I apply for an exchange?
Your item will be eligible for exchange only if the product received is defective or damaged. Though the products are checked multiple times before packaging and parceling, however in case of rare unfortunate scenario it might get damaged on the way.
In such cases, we act promptly to help you exchange it for the same item.
Please send us an email at [email protected] and send your item to Contact Us Page Depending on your delivery location the time to deliver the new product might vary.
NOTE: NO REFUND WILL BE MADE TO THE CUSTOMER ONCE THE PRODUCT HAS BEEN RECEIVED BY THE CUSTOMER IN WHATSOEVER CIRCUMSTANCES
Shipment information:
Shipment charges for Indian customers and for other country customers is applicable as per delivery charges defined by our delivery partners. The details of delivery charges will be clearly mentioned in the cart.
Delivery time:
Delivery time may vary from 1 to 21 days depending on the location and availability of the product. Prior to the shipment, our customer care executives will be in touch with the customers through phone call and clarify the approximate delivery time. In case of delay, the customer will be notified with valid reasons.